Returns & Refunds Policy

Last updated: 14 October 2026

At Navaroa Health, we aim to provide clear product information, helpful wellness resources and a straightforward online experience. This Returns & Refunds Policy explains how refunds, cancellations and delivery issues are handled for our digital guides and third-party product recommendations.

1. Digital Guides & Downloads

Navaroa Health offers a range of digital wellness guides and downloadable resources, including both free and paid content.

As digital products are delivered electronically, they cannot be physically returned. However, this does not affect any cancellation, refund or other rights you may have under applicable UK consumer law.

For paid digital guides, your cancellation rights may depend on whether you have agreed to receive the content immediately and acknowledged the applicable rules regarding the right to cancel.

Where a digital product is faulty, inaccessible, materially different from its description or otherwise does not meet applicable legal requirements, please contact us so we can review the issue and determine the appropriate remedy.

2. Refund Eligibility

If you experience a problem with a digital guide purchased directly from Navaroa Health, please contact our support team with your order details and a description of the issue.

Depending on the circumstances, we may investigate the problem and offer an appropriate solution, which may include access assistance, a replacement download or a refund where applicable.

Refund requests will be assessed fairly and in accordance with applicable consumer protection laws. Nothing in this policy limits your statutory rights.

3. Free Guides & Resources

Free guides and resources do not require payment and are therefore not eligible for a monetary refund.

If you experience a problem accessing or downloading a free resource, please contact our support team. We will do our best to help you access the content.

4. Third-Party Products & Affiliate Recommendations

Navaroa Health provides product comparisons, informational content and recommendations for products sold by third-party retailers.

Some links on our website are affiliate links. This means we may receive a commission if you make a qualifying purchase through those links, at no additional cost to you.

Unless a product is explicitly sold directly by Navaroa Health, purchases made through third-party retailer links are completed with the relevant retailer. Returns, refunds, cancellations, delivery issues and warranty claims for those purchases are generally handled by the retailer under its own policies and applicable law.

If you have purchased a product through one of our affiliate links, please contact the retailer from whom you placed your order for assistance with your purchase.

Our product comparisons and recommendations do not replace the retailer’s own terms and conditions.

5. Download or Access Problems

If you have paid for a digital guide but cannot access the download, have not received the relevant delivery email or encounter a technical issue, please contact our support team.

To help us resolve the issue efficiently, include:

• Your name and email address used at checkout.

• Your order number or purchase confirmation, if available.

• The name of the digital guide you purchased.

• A brief description of the issue you are experiencing.

We will review your request and help you resolve the access or delivery problem as soon as reasonably possible.

6. How to Request a Refund

To submit a refund request or report a problem with a digital purchase, please visit our Contact page:

Contact Navaroa Health

Please include your order details and explain why you are requesting a refund. Our support team will review your request and respond as soon as reasonably possible.

Where a refund is due, it will be processed in accordance with applicable legal requirements. Any applicable statutory refund deadline and payment method requirements will be followed.

7. Consumer Rights

Nothing in this policy excludes or restricts any rights you may have under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your rights may vary depending on the type of product or service purchased and the circumstances of your order.

8. Changes to This Policy

We may update this Returns & Refunds Policy from time to time to reflect changes to our website, products, services or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions about this policy, digital downloads or a purchase made directly through Navaroa Health, please contact us through our website.

Navaroa Health
Website: https://navaroahealth.co.uk/
Contact page: https://navaroahealth.co.uk/contact/

We aim to make your experience with Navaroa Health clear, helpful and straightforward.